Dealer Name: North Hampton Acura

I own a 98 Acura Integra GSR purchased at the above dealership. Recently, I experienced a brake rotor pulsation manifesting itself like a warped rotor. I personally checked both front rotors for waripng and found no deviation from normal, except for a hard black spot like a casting defect that most definitely protruded from the rotor. North Hampton Acura, when contacted, immediately told me it was my own driving habits that warped the rotor even though I pointed out they were not warped.

Sensing no desire to help from the dealership, I contacted Acura Customer service. I once again explained my situation and was told a supervisor would call me back. Jason Stradford (National Customer Service Manager) called me and proceeded to tell at me saying rotor warping is not "covered under the terms and conditions of my warranty."

First off, at no time did I mention the rotors were warped, I merely asked for some diagnostic work to be performed on the car to find out why a casting defect slipped though quality control. Secondly, no where does it say in the manual a defective brake rotor is NOT covered by the warranty. (I had 26,000 miles on the car at this point)

Finally, I took my car to a different dealership. They inspected the car and determined there was no warping, just a casting defect protruding from the left front rotor. At this point, Acura agreed to replace both front rotors with new parts if I would pay labor ($120). Anxious to get this job completed, I agreed.

Two months later and only 4,000 miles on the new rotor, the problem crops up again. I promptly contacted the dealership asking them to look at it. They informed me they Would be willing to look at it but I would have to pay. In addition, Acura would not Cover any part of the new parts. I pointed out that the warranty manual states all new Acura parts are warranted for 1 year from defects. This doesn't matter according to them they replaced them on a "one time good will basis only." I then contacted Acura Customer service and am waiting to hear back.

This whole experience is totally unnecessary and Acura has lost any future business from myself simply based on customer service only.

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