Dealer Name:  Arlington Acura

I purchased a 1991 Acura Integra from a teacher at my school, and everything was great for about 4 months. Then, all of a sudden the seat belt go stuck in the down position, its an automatic belt, so I was screwed. I moved it back up by hand, with great effort. Now, the car flashes the seat belt light, and it wont stop beeping. I can understand that after 12 years the car would have a problem with the automatic seat belt. My problem is with the dealer. There is a lifetime warranty on the seat belt against defect. I would call not retratcing a defect... I called them up to explain my problem and see if I could get it fixed for free. In the middle of explaining the problem, I was interrupted and told I would have to bring it in to look at it. Ok, not a big deal, but I figured I could get a straight answer over the phone, since the dealership is 30 mins away form my house. I get the to operator who asks me for my name and the phone keeps cutting out and going dead, and !

then comes back to her in mid sentence. I know its not my phone, since I was just talking to the service department fine.. Took about 3 minutes to get that set up, because of their phone. The next day I head in to get it looked at. I pull into the service department and cant find anyone at the desk, so I go looking and I finally found someone, who says he can look at my car. He walks up, asks me what's wrong, I tell him the seat belt is broken. He opens the door and look at the belt, walks away to talk to a manager. Then he came back and told me that since the belt was locked into the up position, it was not covered by the lifetime warranty, and it would cost $95 to diagnose the problem. At this point, I got very upset, because 1) I could have been told this over the phone, if was not so rudely interrupted. and 2) I have heard form other people who have gotten this exact problem fixed for free. This will be the last Acura I buy, their service is rude, and incompetent, and now I have to drive around with a constant beeping in my car, because they refused to fix it. At this point, I'm ready to sell the car and buy something else, I'm not going to pay 1/10 of the price I paid for the car, just to diagnose the problem. Don't be surprised if you see a 1991 Acura Integra on the market with seat belt problems...

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