Dealer Name: Acura of Concord
Name: Sue Donovan |
I cannot believe I have had this much trouble with one car. At present I have only 83M miles on my 1990 Acura Legend. Concord Acura replaced my transmission at 43M miles. I am still not sure why.. My second transmission is bad, I can barely drive around town. The clutch is shot. I am fearful of an accident because of the condition of my transmission. I began complaining to Acura Concord, not long after they replaced the original transmission. After charging me a lot of money, telling me it was this or that, they finally admitted (after warranty), that is was a bad transmission. They said they would talk to Howard Transmissions, and let me know what can be done, since warranty is up. Now they are ignoring my phone call. It has been over a month since I asked for the transmission to be replaced. I began complaining long before the warranty was up. And I have been charged for numerous attempts to fix the problem before warranty. Seems if they had said yes it was the transmission while the warranty was still on, they wouldn't have made the extra money off me!! Also, my ABS brake system went out at about 35M miles. My upholstery split apart at approx. 40M miles. My sunroof has leaked since 45M miles. The paint has rusted, and trim has pealed off, and my antenna broke off. All these things cost a fortune to fix. Also, the service deptartment told me I needed to replace many things that now I am told should never have gone out that soon. Either I was lied to by the service department, or the car is junk. I am sure many service depts. recommend fixing things that are not really in need of replacing. I was told this car would last with normal maintenance for at least 200,000 miles. Well, that is untrue. I only have 83M miles on my car, I go to work and home, and I have done all my regular maintenance work on time, and it was not cheap either. I have spent thousands of dollars repairing this car, a lot was done because they "didn't want to think the problem was the transmission", and it still runs poorly, and look (!!).. is awful.
I will never buy another Honda made product. I have never had problems like this with Toyota or others.
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Name: Wonil Chang |
On May 29, 2003 (Memorial Day), I went to Acura of Concord to purchase a new car. After test driving and comparing a few cars, I decided on a TL Type S with navigation in a dark gray. I asked the salesman I was working with if one was in stock. He left me on the lot and went in to the office area to check. He came back and said that one would be available the next day. I said I would like to purchase the car and we went in to the office area to sit down and agree on a price.
Before starting to negotiate, I again asked him if the car I wanted would be available the next day. He took out an inventory sheet and pointed to a VIN number. He reassured me that it was the VIN number of the car I would be buying.
At the end of the negotiation process, the salesman brought out his sales manager to close the deal. I again asked the sales manager if the car would be available the next day. He said that he would go check and went into some back office. He came out and confirmed that the car would indeed be available. With that assurance, I agreed to purchase the car.
After I agreed to buy the car, I had to wait for a couple of hours; I had time to watch most of a college softball game while waiting. After this long wait, and past regular business hours, my salesman comes back and says that the car I had just agreed to purchase was not available. Remember that I've verified three separate times with two different people, including a manager, that the car I want would be available.
The salesman took out the same inventory sheet as before and pointed to a check mark next to the VIN number and said that the check mark indicated the car is in transit and unavailable for purchase. He said that I should either pick a car without navigation or another color. For this inconvenience, they would knock off $100 from the price we had agreed on.
When I indicated I wanted to wait for another car to be delivered, he said that I could not wait for another car because the financing terms would expire that day. When I got home and checked the Acura website, I found that was a lie.
Further more, even though the factory sticker price difference between vehicles with and without navigation was $2150, my salesman insisted that the difference was only $2000. The extra $150 difference in factory sticker price, he explained, was because one car had been sitting on the lot for a long time. Therefore, if I chose a car without navigation, he would only deduct $2100 from the price we had just agreed on. After further complaining, he reluctantly agreed to the $2150 the factory sticker indicated was the correct value for the navigation system.
When I tried to speak with the sales manager about these issues, he was now too busy to deal with me. He kept blowing me off, saying he would "look into it".
I understand that car dealerships have a reputation for being dishonest and unscrupulous. This amplifies the caution a buyer must use when dealing one. However, this well-deserved reputation should not excuse a dealership's unethical and illegal sales practices.