Complaints / Canada / Ontario / Acura on Brant Dealership

Acura on Brant

Dealership: Acura on Brant, Burlington, Ontario, Canada

Bought a 05 Acura TSX in January of 2008. 

I take my car in for service and regular maintenance as per the service manual on time and it is the only place i bring it to.

Here is where the problem starts:

December 9th, 2010 - I took my car in for its regular maintenance and they performed a "Type D Service".

Got my car back and travled approximately 1500km and noticed some rattling sounds, could not find the problem until I got back home from vacation and noticed that my rear driver's side brake calliper has no bolts in it. So literally I could pull off the calliper right off the disc.

The dealer "Acura on Brant" in Burlington, Ontario. Gave me compensation for this mishap and left it at that.

Next problem.

October 31st, 2011 - Took car in for a check engine and VTC light that came on. Car was not shifting at the correct rpm and had no power.

Dealer said they have to order a "VTC Solenoid"

Call back to dealer 3 weeks later and ask where part is, they respond that port was never ordered! Part comes in Dec 7th. 

Next MAJOR Problem

On December 10th, 2011. My transmission fails completely and have to have it towed to the dealership (Acura on Brant - Burlington, ON)

Next business day I go speak with service department and explain the situation, they forward maintenance records to Acura Canada because car is under warranty. I do not hear a phone call back until January 12th, 2012. Acura Canada has declined replacement due to not having a transmission flush done.

(I bought my car at 74,000km and is now at 150,000km)

I ask why this is not part of the regular maintenance and was never offered nor told about this service. They respond with (it is in your service manual which you need to follow)

Make a long story short The Dealership Owner (Leggat Auto Group) The District Manager is willing to replace the Transmission plus 50% of the labor. 

$4500 New Transmission from Dealer

$1100 Install from Dealer

I feel I should not have to pay the half of the labor because of these issues.

Not to mention the service manager at (Acura on Brant) Andrew C. spoke with me on the phone and made rude comments like: "I want your car outta my shop"

I have maintained professionalism and very business like with this entire transaction and should not be receiving this type of service.

Josh Corriveau