Complaints / Canada / Ontario / Acura East Dealership

Acura East

Dealership: Acura East, Whitby, Ontario, Canada

I purchased a NEW 2003 3.2 TL Type S A-Spec (only 850 were made and released only in Canada) in May of 2004 from Acura East. The car had 22kms. on it at the time.I gave them a week to detail the car paying attention to problem areas that i had noticed,for example swirel marks in the paint and to touch up a small mark on one of the doors.

June 4th I went to pick up my NEW ACURA.It was driven to the front of the showroom in all it's galory. Not one thing that I had pointed out to the salesman and the sales manager had been corrected in that week and to top it all off there were bird droppings on the roof.THAT SHOULD HAVE BEEN A CLUE TO THE RELATIONSHIP THAT WAS TO COME WITH ACURA EAST.

I returned to the dealership with what I thought was a problem with the car pulling back at around 60 kms/hr and I had got a small scratch on the front quarter panel(that I was more than willing to pay for).When I was giving the description and location of the scratch I was interupted by the service advisor and told LOOK LADY WE HAVE DONE A LOT ON THIS CAR ALREADY AND YOU CAN"T EXPECT TO GET ALL THE SCRATCHES YOU ARE GOING TO GET FIXED FOR FREE. The car now was maybe two weeks old. That was my second clue.

About the second week of August 2004 I noticed paint chipping off the hood in several places. Off to the dealership I go. This time the service manager looked at the car and his explanation of why the paint was chipping was #1 it is a black car and every mark shows and #2 he inferred that I had driven up the back end of a gravel truck and it was not their problem.At this time my car had about 2500 kms.

As time pasted I noticed more and more paint chipping off,not only the hood but the roof the doors and the trunk.THESE ARE NOT STONE CHIPS,as I have had 3 independant car painter inspect my vehicle.Their conclusion is that there is a problem with the paint or the primer or the metal.

I would like to hear from any ACURA owners that are having any similar problem with their paint.My car is Nighthawk Black.