Complaints / Canada / Ontario / Woodbine Acura Dealership
Woodbine Acura
My sister has an Acura 3.2 T.L,2000. About a month ago she was driving me
to work, and the back window shattered out of the blue. The whole glass shattered into
pieces, there were no cracks or anything in the window previously. I was in the back seat
of the car along with my five-year-old son. I heard a loud pop, and then the glass
shattered and then fell through. My hand was cut. My sister had the car towed and then
brought it to Acura Woodbine where she received the worst treatment. The service men were
treating her like a liar, and thought she had actually shattered the glass herself. One of
the service men had the nerve to smile at her and laugh when she had said her nephew could
have been hurt. They called some sort of investigators to take a look at the glass to see
how it shattered. They were originally trying to charge her 900.00 to repair the window
that was faulty from the moment she purchased the new car. Finally when the
"investigators" came to view the car they confirmed that the window was faulty
to begin with, and there was no way that window was shattered by human hands. All Acura
gave my sister for compensation, was three service calls free... as if that is enough.
Acura was lucky that my son, or myself wasn't damaged badly, or they would have a serious
lawsuit on their hands.. If my sister was driving on the highway, and not in a parking lot
when this happened.. she would be getting a lot more than three service calls
free….Acura Sucks
Tricia Warner
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