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The Internet has given us, "little guys", a wonderful chance to make our voices known at times when we are "against the wall" when trying to solve our problems. I am sure that the quality of Customer Service will drastically improve in the future, thanks to the Internet. Every company will have to revise their way of dealing with customers. We hope that one day we will become "kings" again, as in the old saying: "the Customer is king"
I hope that the cases presented here will ring a bell for people dealing with or considering dealing with Acura directly or with some Acura Dealerships.
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